Shipping & Delivery Policy

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At Social Thinking, we want you to receive your order as quickly and conveniently as possible. Below you'll find all the details about how we ship physical products and deliver digital content.


Physical Products: Processing Time

Orders are processed within 1-2 business days. You will receive a shipping confirmation email with tracking information once your order has shipped.


Shipping Methods & Carriers

Shipping methods and carriers are optimized by our warehouse to ensure reliable delivery. Carriers may include, but are not limited to, FedEx, UPS, and USPS.


Estimated Delivery Times

All shipments currently ship from our warehouse in Illinois. Delivery times depend on your location:

Standard Shipping: 5-7 business days

Expedited Shipping: 2 business days


Shipping Costs

Shipping costs are calculated at checkout based on package weight, product type, and destination zip code.


Poster Shipments

Posters are always shipped in a separate package to ensure they arrive in pristine condition.


International Shipping

International shipping is available. For the quickest delivery option, we recommend ordering through one of our international distributors. Visit our International Resources page to find a distributor in your region.


Digital Products: Livestream & On Demand Courses

Upon purchase, you will receive a confirmation email with login access. Your course is also immediately available from your "My Account" dashboard.

Please note:

  • You must be logged into the account used for the attendee details to access your course.
  • Only 1 person is permitted to view the content per login.


Digital Books

Digital book purchases follow Apple and Google Play guidelines for product access and delivery.


Questions?

If you have questions about shipping or need assistance with your order, please contact our team:

  • Email: sales@socialthinking.com
  • Phone: (408) 557-8595
  • Hours: Monday - Thursday, 8am - 4:30pm Pacific Time (Closed Fridays)


For information about returns and cancellations, please visit our Cancellation Policies page.